1. Introduction
SubbieSure ("we", "our", "us") is committed to protecting the privacy of individuals and safeguarding personal information.
This Privacy Policy outlines how we collect, use, disclose, and protect personal information in connection with the SubbieSure platform.
We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
2. Scope
This policy applies to:
- Users of the SubbieSure platform
- Visitors to our website
- Customers, contractors, and stakeholders
3. Types of Information We Collect
3.1 Personal Identification Information
- Name
- Email address
- Phone number
- Company name and role
3.2 Platform Data
- User account details
- Login and access records
- Forms, documents, and submissions (e.g. SWMS, reports, timesheets)
3.3 Technical Information
- IP address
- Device type
- Browser type
- Usage data and system logs
4. How We Collect Information
We collect personal information:
- Directly from users when registering or using the platform
- Through customer onboarding processes
- Automatically through system usage and analytics
- From third parties where authorised
5. Purpose of Collection
We collect and use personal information to:
- Provide and operate the SubbieSure platform
- Manage user accounts and access
- Enable document management and compliance tracking
- Communicate with users
- Improve platform performance and functionality
- Meet legal and regulatory requirements
6. Data Storage and Security
- All data is stored on secure cloud infrastructure located within Australia
- We implement appropriate technical and organisational measures to protect personal information, including:
- Encryption (in transit and at rest where applicable)
- Access controls and authentication mechanisms
- Monitoring and logging of system activity
Despite these measures, no system is completely secure, and users should take care to protect their own access credentials.
7. Disclosure of Personal Information
We may disclose personal information to:
- Cloud hosting providers and IT service providers
- Contractors and service providers supporting our operations
- Regulatory authorities where required by law
We do not sell personal information to third parties.
8. Data Retention
We retain personal information only for as long as necessary to:
- Provide services
- Meet legal obligations
- Resolve disputes
Data may be securely deleted or anonymised when no longer required.
9. Access and Correction
Individuals have the right to:
- Request access to their personal information
- Request correction of inaccurate or outdated information
Requests can be made via the contact details below.
10. Cookies and Tracking Technologies
We may use cookies and similar technologies to:
- Improve user experience
- Analyse platform usage
- Enhance system performance
Users can manage cookie preferences through their browser settings.
11. Third-Party Links
Our platform or website may contain links to third-party services.
We are not responsible for the privacy practices of those external sites.
12. International Data Transfers
SubbieSure primarily stores data within Australia.
Where third-party services are used, data handling will be managed in accordance with applicable privacy laws and appropriate safeguards.
13. Changes to This Policy
We may update this Privacy Policy from time to time.
Updated versions will be published on our website or platform.
14. Contact Us
For privacy-related enquiries or requests, please contact:
SubbieSure
Email: hello@subbiesure.com
Phone: 1800 782 787